RETURN & REFUND POLICY
Last Updated: June 2026
At 7KINGDOM, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Returns are accepted only if:
- The item received is damaged, defective, or incorrect.
- A return request is raised within 7 days of delivery.
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse or improper handling.
- Items returned without original packaging or tags.
- Customized or made-to-order products unless received damaged or defective.
- Products showing signs of wear, washing, or alteration.
Return Process
To initiate a return:
- Contact us at info@the7kingdom.com
- Mention your order number and reason for return.
- Attach clear photos if the product is damaged or incorrect.
- Our team will review your request and provide further instructions.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable unless the error was on our side.
Exchanges
We currently offer exchanges for:
- Wrong size received
- Incorrect product received
- Damaged or defective items
Exchange requests must be raised within 7 days of delivery.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, refund, or exchange-related queries:
7KINGDOM
Email: info@the7kingdom.com
Phone: +91 9082919231